Yes, we are a full service WordPress agency and can help from any WordPress website project from start to finish. Please use the form to your right to send us details.
The best way to register a support ticket is to login to WordPress Department client dashboard using your username and password and submit a support ticket and we will take it from there. Alternatively, you can always send us an email at email@example.com
Yes we provide support for multisite and multinetwork WordPress websites under our Professional and Business plans. We will be needing all the necessary information from you on your existing network so that we are aware of the configuration from the day one.
Under our Starter and Professional plans we provide support for production websites, however, if there is a need to provide support and updates for development websites as well, we recommend getting a subscription for our Business Plan.
Once you have selected and purchased a support plan, we will have you fill in a form to send us admin details about your website and/or hosting server credentials. This helps us to connect to your website, perform regular updates and backups and upgrade necessary plugins. Your credentials are always safe with WordPressDepartment and under [...]
Yes we offer 24/7 support, however, our service level agreement to respond to support requests range from 4 hours to 8 hours. There is a prompt support SLA available for Enterprise Level Clients. Please contact us here for further information .