WordPress Support Plans2019-09-26T15:37:08+05:00
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WordPress Care Plans

To protect your investment in your WordPress website and help your business grow
We have carefully devised WordPress maintenance plans for serious website owners, entrepreneurs & agency partners. Subscribe to one of our maintenance plans so that the WordPress Department team can keep your website secure, healthy and up-to-date.

STARTER

$49

Per Month
  • Automatic Backups
  • Monthly WordPress Updates
  • Three small 30 min. jobs ($177 value)
  • Detailed notes for every job
  • 24 hour live chat and email support
  • Monthly security scan
  • 24 hours response time
  • 1 task request at a time
  • One hour of Development Time
  • Proactive plugin upgrades
  • Secure offsite backups
  • Security Guarantee
  • Ecommerce Plugins support
  • Ecommerce Plugins upgrade
  • Membership plugins support
  • Premium plugins support
  • WordPress theme upgrades
  • Jobs checked by QA team
  • PROFESSIONAL

    $119

    Per Month
  • Automatic Backups
  • Bi-Weekly WordPress Updates
  • Eight small 30 min. jobs ($472 value)
  • Detailed notes for every job
  • 24 hour live chat and email support
  • Bi Weekly security scan
  • 8 hours response time
  • 1 task request at a time
  • Two hours of Development Time
  • Proactive plugin upgrades
  • Secure offsite backups
  • Security Guarantee
  • Ecommerce Plugins support
  • Ecommerce Plugins upgrade
  • Membership plugins support
  • Premium plugins support
  • WordPress theme upgrades
  • Jobs checked by QA team
  • BUSINESS

    $199

    Per Month
  • Automatic Backups
  • Regular WordPress Updates
  • 15 small 30 min. jobs ($885 value)
  • Detailed notes for every job
  • 24 hour live chat and email support
  • Regular security scan
  • 4 hours response time
  • 3 task requests at a time
  • Five hours of Development Time
  • Proactive plugin upgrades
  • Secure offsite backups
  • Security Guarantee
  • Ecommerce Plugins support
  • Ecommerce Plugins upgrade
  • Membership plugins support
  • Premium plugins support
  • WordPress theme upgrades
  • Jobs checked by QA team
  • FAQs

    Do you offer 24/7 technical support ?2019-08-30T12:41:37+05:00

    Yes we offer 24/7 support, however, our service level agreement to respond to support requests range from 4 hours to 8 hours. There is a prompt support SLA available for Enterprise Level Clients. Please contact us here for further information .

    What is required in order for you to setup support on my website?2019-09-04T13:11:25+05:00

    Once you have selected and purchased a support plan, we will have you fill in a form to send us admin details about your website and/or hosting server credentials. This helps us to connect to your website, perform regular updates and backups and upgrade necessary plugins. Your credentials are always safe with WordPressDepartment and under no circumstances this information is shared with anyone.

    Do you support both staging websites and production websites?2019-08-30T12:39:59+05:00

    Under our Starter and Professional plans we provide support for production websites, however, if there is a need to provide support and updates for development websites as well, we recommend getting a subscription for our Business Plan.

    Does WordPress Department supports multisite?2019-08-30T15:26:53+05:00

    Yes we provide support for multisite and multinetwork WordPress websites under our  Professional and Business plans. We will be needing all the necessary information from you on your existing network so that we are aware of the configuration from the day one.

    What are the best ways to ask for support from WordPress Department?2019-08-29T14:48:29+05:00

    The best way to register a support ticket is to login to WordPress Department client dashboard using your username and password and submit a support ticket and we will take it from there. Alternatively, you can always send us an email at support@wordpressdepartment.com

    I need a complete WordPress website designed, can you help?2019-09-02T15:06:51+05:00

    Yes, we are a full service WordPress agency and can help from any WordPress website project from start to finish. Please use the form to your right to send us details.

    Send us your WordPress website details

    For Customer Support,Please mail us at support@wordpressdepartment.com

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